The consumer tech and durables industry in Asia Pacific is experiencing a transformative phase, driven by fast evolving market trends and shifting consumer behaviour. Despite facing economic headwinds, the region continues to maintain its status as a global hub for technological innovation and development.
A FedEx Express study has revealed that small and medium-sized enterprises (SMEs) in
Singapore were top exporters by revenue in the Asia-Pacific last year.
Singapore’s SMEs generated an average annual exporting revenue of US$1.75 million
(S$2.38 million), ahead of the US$1.21 million average recorded across countries in the
Asia-Pacific.
Singapore also held the top...
Infobip has released a study revealing that customers prefer a hybrid customer experience (CX). The study reinforces the need for businesses to optimize CX with automated, digital channels while ensuring they provide accessibility to human agents, or risk losing customers to competitors.The commissioned study, titled 'Redefining Human and...
An International Data Corporation (IDC) report titled "How Do Experiential Value Streams Contribute to Customer Success? " highlights that amidst looming recession fears shared by nearly half of Asia/Pacific including Japan (APJ) organizations, customer experience (CX) stands as a top priority, largely immune to budget cuts and essential...
Deliverect has announced global research which revealed that more people are purchasing takeaway or delivery orders today than they were before the recent increase in cost of living.
The survey, which was commissioned by Deliverect and conducted by Censuswide, found that 57.34% of consumers...
Research from Infobip reveals the growing trend towards conversational experiences for customer communications.
The data, from 449 billion communications interactions on Infobip's platform across 2022, shows the rapid growth of interactions on chat apps such as WhatsApp Business Platform and social media channels such as...
COVID-19 has done much to change the purchase habits of consumers around the world, especially by significantly accelerating the adoption of online commerce. Around the world, retail stores shut down as countries entered lockdowns to prevent the spread of the virus during the start of the pandemic....
Singaporean consumers cite delivery and payment issues as top concerns when shopping online, but retailers could be doing more to address these concerns, according to a recent survey by payments and commerce automation platform Primer.
Conducted online in May 2023 across 300 retail business decision...
Stepping into 2023, as Hong Kong relaxes and cancels social distancing measures, people's daily life gradually returns to normal, posing a positive impact on the consumer market.
Kantar takes an in-depth review of Hong Kong consumers' popular CNY activities, consumption plans, and resolutions for...
Stay-home measures implemented across the ASEAN region didn’t stop users from shopping. Some estimates noted that e-commerce takings in Southeast Asia soared 96 percent compared with the same period last year, for the week that ended on May 11. From online marketplaces to livestream sales, retailers have...
