New research by Xero reveals that Singapore’s younger generations of consumers are leading the shift to digital payments while more than half of small businesses in the country do not currently provide cash payment options.
Xero’s new report I want to pay that way, delved into changing payment habits among...
Forrester forecasts that total global online retail sales will grow from $4.4 trillion in 2023 to $6.8 trillion by 2028 at an 8.9% compound annual growth rate (CAGR).
According to the report Global Retail E-Commerce Forecast, 2024 To 2028, which provides a five-year forecast for total, online, and offline retail sales for 40 countries globally, despite...
Asendia, has shared the latest insights from its report, Shipping and Returns: Leveraging Logistics to Unlock Global Loyalty.
Key findings based on data from more than 18,000 respondents in 18 countries show customer expectations regarding the post-purchase journey--particularly regarding cross-border returns--are both high and varied.
The report highlights a number of key...
The use of cash in Singapore is forecast to decline by more than half by 2027 according to findings in the 2024 Global Payments Report from Worldpay.
Data in the report suggests cash use will drop from 15% (S$23 billion) of point-of-sale transaction value in 2023 to 7% (S$11.4 billion)...
Shopee’s ‘Engaging Generation Z Shoppers in the Digital Era’ survey findings revealed that 60% of respondents prioritise platforms with easy search, comparison functionalities, and helpful reviews followed closely by comprehensive product information and trustworthiness.
This emphasises the importance of building a user-friendly platform brimming with product variety, professional recommendations, and...
While the concept of seamless integration between online and offline shopping experiences is widely acknowledged among retailers in Australia and New Zealand (ANZ), a study by Manhattan Associates identifies a significant gap between the ambition for seamless integration between online and offline shopping experiences and actual practice.
Retailers admitted that on average they only had an...
Digital wallets are projected to be the most popular payment method in Singapore according to findings in the 2024 Global Payments Report from Worldpay. By 2027, wallets are projected to account nearly S$34 trillion in global transaction value, or 49% of e-commerce and point-of-sale (POS) sales combined. Singapore is expected...
Singaporeans spent more than 30 million hours on hold to address a customer service complaint or issue, according to research, by ServiceNow. The average person in Singapore spent approximately two full working days (equivalent to 16.1 hours) on hold last year equivalent to a staggering loss of $1.24 billion (SGD)...
The world has become increasingly interconnected, and in an era marked by internationalization, e-commerce businesses are inevitably looking beyond their domestic markets to seize opportunities for growth on the global stage. However, shopping behaviors are changing worldwide as costs of living remain a top consumer concern. As such, consumers...
HubSpot has released new data from a global research survey that indicates companies in Singapore are transforming their business models in response to global megatrends such as generative AI and changing customer expectations.
From economic downturns to the rise of new social channels, businesses have to pivot with the times,...
