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While 54 percent of global consumers expect to increase their cross-border purchasing over the next six to twelve months, they need flexibility and transparency in the digital payment experience to make that happen. In a report released by Airwallex and Edgar, Dunn & Company, 77 percent of consumers...
Carousell Group released its inaugural Circular Economy Impact Report showing that buying and selling secondhand items is a better choice for the planet compared to traditional retail of buying new items. The report quantifies the Avoided Carbon Emissions due to users purchasing secondhand items on...
Back in 2019, a survey found that 49% of Singaporeans considered shopping a hobby. Five years down the line, many can still attest to the joy of shopping – online or at a mall. It goes without saying that retail is a key pillar of the Singapore...
Zendesk, Inc. has released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards intelligent CX. In this era, the shift to AI-driven service will create a big divide between companies who use AI to create the best customer experiences and...
Southeast Asia’s digital economy is set to be a USD 1 trillion market by 2030, providing businesses with fresh opportunities to capitalize on the digital wave. Companies from all industries have set their sights on this market, with research indicating that 95 per cent of business leaders...
The Christmas gifting season is pivotal for e-commerce businesses as they offer the chance to boost sales, acquire new customers, clear inventory, enhance brand visibility, gather valuable data, foster customer loyalty, and stay competitive in this ever-evolving landscape. After the popular Black Friday and...
The online shopper survey "Global Online Shopper Survey 2023" by DHL eCommerce has found that 94% of the e-commerce shoppers in Asia Pacific will abandon their shopping carts if they were not offered their preferred delivery options. This includes different delivery locations, the ability...
Emerging from the doldrums of the previous years, business leaders appear upbeat about the potential for growth and innovation in the year ahead. Artificial Intelligence (AI) has emerged as a common theme in this year’s predictions, be they enthusiastic or cautionary. Here are a range of predictions...
The consumer tech and durables industry in Asia Pacific is experiencing a transformative phase, driven by fast evolving market trends and shifting consumer behaviour. Despite facing economic headwinds, the region continues to maintain its status as a global hub for technological innovation and development.
It’s a lucrative time of year, and not just for retail businesses. Cyber criminals also look to take advantage of the increased traffic and high sales volume, which provides cover for them to actively target retailers with cyber attacks.  Keeper Security is sharing cybersecurity...