Retail

The Monetary Authority of Singapore (MAS) and Bank Negara Malaysia (BNM) has launched a cross-border QR code payment linkage between Singapore and Malaysia. This payment linkage will allow customers of participating financial institutions to make retail payments by scanning NETS QR and DuitNow QR codes.

Storyblok has released research which reveals that many businesses misunderstand what consumers want out of online shopping. The survey of 6,000 consumers and 500 business leaders at medium-sized e-commerce companies across the US and Europe shows 77% of companies believe features such as chatbots enhance the customer experience, whereas...

Shopee held its annual Shopee Brands Summit 2023 in February. Themed ‘Sailing Through Evolving Seas: Winning with Consumers in E-Commerce’, this year’s summit focused on how brands can adapt to a changing global business environment and leverage untapped opportunities in e-commerce.Despite ongoing macroeconomic headwinds, speakers at the...

Founded in 1973, Pet Lovers Centre started with the aim of providing customers with everything they need to pamper their pets. In 1999, they opened their first themed “The Pet Safari” store to bring the best pet products and services together under one roof.

DHgate, a cross-border e-commerce marketplace in China has shared market trends for merchants to observe and follow during an uncertain time. From opportunism to long-termism In the past three years, cross-border e-commerce has experienced a booming time and also a slowdown due...

Antavo released its 2023 Global Customer Loyalty Report highlighting an increasing reliance on loyalty programs to overcome concerns around inflation and potential recession. The research serves to help decision makers navigate and identify the investment opportunities of loyalty programs, with a focus on business, customers...

Shopee Malaysia launched its three-part 2023 Consumer Trends series called 'Adapting to Malaysia's Digital Consumers in 2023'. The first part of the series that focuses on sellers found that 63% of Malaysian Sellers feel excited and positive about e-commerce opportunities in 2023. In particular, sellers...

eCommerce is becoming an indispensable part of every business. As the digital landscape continues to evolve, the number of eCommerce users is predicted to grow to 4.3 million users by 2027. However, despite its undeniable perks, many heartland retailers are still struggling to take...

Research by DBS on digital transformation found widespread enthusiasm among companies to digitalise customer experience and engagement but they faced significant challenges in achieving success.The findings were based on a global survey of 1,225 executives from commercial and finance/treasury teams across 22 markets in APAC, Europe and...

Retailers in Singapore are grappling with shortage of manpower, with 9 in 10 retail employees either 'somewhat agreeing' (48%) or 'strongly agreeing' (45%) that there is a manpower shortage. Hence, retailers need to address the concerns of the workforce, with 2 in 5 (44%) retail employees...