Salesforce’s State of the AI Connected Customer research reveals consumer trust in companies is at a record low and that AI is raising the stakes for brands in Singapore.
Today, 64% of Singapore consumers believe that advances in AI make trust even more important, and with AI agents on the rise, the findings point...
Infobip released a report with research insights by analyst firm IDC. The new Infobip eBook titled "Unlocking the potential of GenAI in CX" takes a closer look at how GenAI is enabling businesses to scale their customer service operations and provide more proactive and impactful customer experiences.
Generative AI (or...
Growing consumer scepticism towards AI, the emergence of the ‘silent treatment’ responses to both positive and negative brand experiences, a call for brands to get back to basics, and the essential role of trust in the privacy and personalisation debate are just some of the findings in Qualtrics’ fourth...
Trip.Biz, the corporate travel arm of Trip.com Group, released its Corporate Travel Management Market White Paper, highlighting the key trends and behaviours in the business travel landscape. Informed by nearly 2,000 respondents from Mainland China, the White Paper included data from an online survey and face-to-face interviews, as well...
Eight in ten (79%) payment leaders worldwide believe that their company requires significant updates, or a complete overhaul, of their payment technology stack, according to new research from Primer, the unified infrastructure for global payments.
The company surveyed 500 payment leaders in the US, UK, Singapore, France, and Australia to unravel...
A report by Amazon Global Selling Singapore, the 2024 Amazon Global Selling Trend Report titled "Fostering Entrepreneurship & Building Global Brands," details the opportunities in cross-border e-commerce (export e-commerce) for Singapore entrepreneurs, the performance highlights of local sellers on Amazon's stores and the inspiring stories of successful local entrepreneurs.
According...
More than seven in ten (77%) of Singapore shoppers would not mind receiving their online orders without added delivery packaging, according to a study commissioned by Amazon.47% of those surveyed say they would feel happy to receive no-added delivery packaging in order to save time recycling or disposing of packaging....
Global cloud communications platform Infobip has launched a new report featuring research insights by leading analyst firm IDC. The Infobip eBook titled "Driving Meaningful Customer Engagement with Conversational AI" highlights the growing importance of unified conversational solutions powered by conversational AI, especially within the Asia Pacific region.
Driving meaningful customer engagement with conversational AI
Customer...
New research by Xero reveals that Singapore’s younger generations of consumers are leading the shift to digital payments while more than half of small businesses in the country do not currently provide cash payment options.
Xero’s new report I want to pay that way, delved into changing payment habits among...
Forrester forecasts that total global online retail sales will grow from $4.4 trillion in 2023 to $6.8 trillion by 2028 at an 8.9% compound annual growth rate (CAGR).
According to the report Global Retail E-Commerce Forecast, 2024 To 2028, which provides a five-year forecast for total, online, and offline retail sales for 40 countries globally, despite...
