Zendesk, Inc. has released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards intelligent CX. In this era, the shift to AI-driven service will create a big divide between companies who use AI to create the best customer experiences and...
Despite the current geopolitical and economic uncertainties and escalating cost-of-living pressures, a staggering 92% of Singapore CEOs forecast growth for their businesses, reports the KPMG 2023 CEO Outlook. This figure significantly surpasses the 77% of global CEOs who share this positive outlook. Notably, this...
According to a global study conducted by S&P Global Market Intelligence and commissioned by WEKA, the adoption of artificial intelligence (AI) by enterprises and research organizations seeking to create new value propositions is accelerating, but data infrastructure and AI sustainability challenges present barriers to implementing it successfully...
Microsoft's third annual Work Trend Index report, "Will AI Fix Work?" outlines three locally relevant trends from an external study of 31,000 people in 31 countries, including Singapore, as well as trillions of signals in Microsoft 365 and labour trends on LinkedIn. The advent of...
Emerging from the doldrums of the previous years, business leaders appear upbeat about the potential for growth and innovation in the year ahead. Artificial Intelligence (AI) has emerged as a common theme in this year’s predictions, be they enthusiastic or cautionary. Here are a range of predictions...
Altair has released results from an international survey which revealed high rates of adoption and implementation of organizational data and AI strategies globally. The survey also revealed that project successes suffer due to three main types of friction: organizational, technological, and financial.
The consumer tech and durables industry in Asia Pacific is experiencing a transformative phase, driven by fast evolving market trends and shifting consumer behaviour. Despite facing economic headwinds, the region continues to maintain its status as a global hub for technological innovation and development.
In the first instalment of our two-part feature, SMEhorizon spoke with Ray Poh, Founder and Managing Director of Artisan Green, on his company’s partnership with Siemens, and how technology has enabled them to meet both productivity and sustainability goals. Isabel Chong, Head of Digital Industries for ASEAN...
Singapore is often lauded as a food paradise. Yet, according to the Singapore Food Agency, the country imports more than 90% of its food, making it vulnerable to food supply chain disruptions that could occur due to global factors such as climate change, disease outbreaks, geopolitical developments...
Inflation, rising healthcare costs, workforce shortages, and hospital staff burnout are all putting digital advancements in the centre of the healthcare transformation agenda in Southeast Asia. With consumers placing a higher priority on their health and wellness, existing healthcare systems need a quick reform to improve patient...