Imagine eagerly awaiting your recent order from Shopee. But when the estimated delivery day arrives, there's no sign of it. Frustration sets in and you are contacting their customer service helpline for answers and a solution. But instead of a direct answer to your problems, what follows...
Talk of a global recession has been hogging headlines and conversations. In Singapore, the latest data from the Ministry of Trade and Industry showed the local economy shrinking 0.4% from the previous quarter, triggering comments from analysts that a potential technical recession is on the way.
Singapore's flourishing business landscape has witnessed remarkable strides in digitalisation. At present, one can say it stands as the pivotal driver of business growth. However, for many small and medium-sized enterprises (SMEs) in Singapore, it’s a change that remains largely out of reach.
Even...
Many of us expected 2023 to mark the comeback of the global economy following the pandemic. However, inflationary pressures from rising interest rates and geopolitical turbulence continue to weigh in. Amidst the ongoing uncertainty, business owners in Southeast Asia can find solace in the e-commerce sector, which...
As brands adopt generative AI (GenAI) to personalize interactions, a new challenge arises: AI hallucination. This occurs when AI-generated content deviates from facts and accurate information, leading to unintentional misinformation.
Building a strong reputation, credibility, and customer trust requires brands to address the potential...
Businesses are more interconnected than ever. In today’s global economy, international payments have taken on new significance in enabling cross-border trade and investment. Despite this, businesses continue to be plagued by expensive fees and unpredictable timings when carrying out cross-border transactions – these inefficiencies stem from an...
According to the ‘CIO Technology Playbook 2023’ study commissioned by Lenovo and AMD, driving better customer experience and greater satisfaction is a top priority for CIOs today, ranking second just behind revenue and profit growth.
With research showing that the costs of acquiring new customers...
Small and medium-sized enterprises (SMEs) in Singapore are already grappling with numerous headwinds - rising inflation, supply chain disruptions, geopolitical tensions, and the lingering effects of the pandemic, have significantly increased costs for businesses. What’s more, 7 in 10 Singapore SMEs are also anticipating a potential recession,...
Every significant stride in human history has hinged on one key factor: communication. Our world, our societies, and our cultures have been shaped by our ability to connect and share ideas, stories, and knowledge. The advent of computers and the internet supercharged this exchange, facilitating unprecedented levels...
The prediction that 300 million jobs could potentially be lost or degraded due to Artificial Intelligence (AI) in the future is certainly cause for concern. However, for traditional SME’s still yet to fully embrace digital transformation, the rise of AI presents them with an opportunity to adapt...
