Storyblok has released research which reveals that many businesses misunderstand what consumers want out of online shopping.
The survey of 6,000 consumers and 500 business leaders at medium-sized e-commerce companies across the US and Europe shows 77% of companies believe features such as chatbots enhance the customer experience, whereas...
Zendesk, Inc. has released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards intelligent CX. In this era, the shift to AI-driven service will create a big divide between companies who use AI to create the best customer experiences and...
Mega
Adventure,
which operates the Mega Zip flying fox in Mega Adventure Park on Sentosa, announced
that it has implemented the WishTrip tourism
experience management platform as part of an effort to enhance its
customer experience and provide a better in-park experience to Japanese,
Korean, Chinese and other visitors from Asia and
beyond.
Through
this SaaS-based...
Established 20 years ago, ZENXIN Organic runs an extensive organic network across Southeast Asia, from organic processing facilities to organic farms and growers. Through its stores and partnered supermarkets, ZENXIN sells domestic and imported organic food in Singapore and Malaysia, and even further in the region, including...
COVID-19 has done much to change the purchase habits of consumers around the world, especially by significantly accelerating the adoption of online commerce. Around the world, retail stores shut down as countries entered lockdowns to prevent the spread of the virus during the start of the pandemic....
Up to 2 employees of each SME F&B outfit can now enjoy subsidised fees to earn a Professional Certificate in Digital Marketing (F&B), which will be delivered fully online by PSB Academy. This is part of the F&B Digital Marketing Assistance Scheme by PSB, with programme fee subsidised by Enterprise Singapore.
Founded in 2017, PRISM+ is a local consumer electronics brand known for its gaming monitors and 4K TVs. While their most visible achievement is gaining a major market share in a short period of time, a behind-the-scenes factor in their success is successfully scaling their Customer Experience...
Research by DBS on digital transformation found widespread enthusiasm among companies to digitalise customer experience and engagement but they faced significant challenges in achieving success.The findings were based on a global survey of 1,225 executives from commercial and finance/treasury teams across 22 markets in APAC, Europe and...
Salesforce has released its State of Data and Analytics report with key trends from over 10,000 analytics, IT, and business leaders across 18 countries, including 600 from Singapore.
The report highlights trends impacting data leaders including strategies used to navigate rapid advancements in artificial intelligence (AI),...
