Imagine eagerly awaiting your recent order from Shopee. But when the estimated delivery day arrives, there's no sign of it. Frustration sets in and you are contacting their customer service helpline for answers and a solution. But instead of a direct answer to your problems, what follows...
The F&B industry was hit especially hard by the emergence of COVID-19, with the down turning economy, lockdown measures and dine-in restrictions leading to the sector reporting a year-on-year loss of almost 30 percent at the end of Q3. Recently, however, the F&B sector has seen an...
E-commerce is here to stay, as shopping from home becomes the new normal in the COVID-19 pandemic. According to the Global Ecommerce Update 2021 by eMarketer, Retail e-commerce sales grew by 27.6% in 2020 globally, with sellers going global with their brands on platforms like eBay. But...
In a national business survey done by the Singapore Business Federation before the onset of COVID, bread-and-butter concerns were predictably top-of-mind when asked what they would like to see laid out in this year’s Budget. The desire for more support for sustainable practices also gained momentum. Many...
The small and medium enterprise (SME) segment forms the economic backbone of many Asia Pacific countries – responsible for creating jobs for the masses, motivating the development of new products and services, spurring consumption growth, and playing a crucial role in promoting industry competition.
Businesses today are in the midst of a hotly contested race to extract value from data. In fact, an IDC report commissioned by Alteryx finds that 73% of Singapore-based organisations expect analytics spend to outpace other software investments in the months ahead.
With this...
SMEs play an extremely important role in many communities by providing essential services, employment and adding to economic growth. As the backbone of Singapore's economy and workforce, SMEs make up to 99 percent of businesses, contributing to nearly half (48 percent) of Singapore's gross domestic product (GDP),...
As brands adopt generative AI (GenAI) to personalize interactions, a new challenge arises: AI hallucination. This occurs when AI-generated content deviates from facts and accurate information, leading to unintentional misinformation.
Building a strong reputation, credibility, and customer trust requires brands to address the potential...
Back in the days of pre-COVID 19, the strategy to embed corporate culture in hallway and cafeteria discussions, meeting new people, and impromptu team meetings had long been encouraged. In fact, tech companies have advertised free food, informal dress codes, play areas, unwind zones, and other perks...
