In this current economy, ASEAN’s small and medium-sized enterprises (SMEs) remain upbeat about their economic prospects.
Many businesses are excited about the ongoing tech revolution, with plans to double down on technology investments to increase efficiency, enhance the customer experience and future-proof their operations.
Omnichannel commerce has seen significant growth over the last few years. This was induced by global lockdowns and social distancing measures, changes in consumer behavior, and the emergence of new technologies.
The omnichannel shopping surge has amplified shopper expectations while putting new demands on...
In today’s digital world, customer service expectations are evolving at such a fast pace. Fast response times, round-the-clock availability and omni channel service sits high on the wish list of today’s consumers when asked about customer service expectations. According to the latest e-Conomy SEA Report, Southeast Asia...
Ransomware, phishing, and malware attacks have unfortunately become a harsh reality for small and medium-sized enterprises (SMEs), that do not have the resources for stringent cybersecurity defences.
As cybercrime becomes more professional and automated, cyber-attacks can be potentially deadly for SMEs who risk losing...
Companies worldwide face increasingly complex challenges, competition, and potential revenue loss as a result of unexpected machine failure. In fact, the world’s largest manufacturers are losing close to $1 trillion a year due to machine failure. This trend has been further exacerbated by the COVID-19 outbreak, which...
Having lived and worked in many countries, I can understand why Singapore is seen as an innovation hub globally. According to the Global Innovation Index (GII), Singapore has consistently been among the top 10 most innovative economies for the past 14 years.
Our island...
Southeast Asia's digital transformation has been impressive as the region is now poised to reach a projected digital economy worth USD 360 billion by 2025.
With digitalisation, the region bore witness to various emerging trends in the workplace from hybrid and remote working, upskilling...
Without doubt, the COVID-19 pandemic is by far the most profound disruption to work life on record. As remote working has evolved from a nice-to-have, to a fundamental requirement, the Singaporean workforce is experiencing massive changes to the way they work, with most working within the four...
A global, digital arms race is fuelling the future of the cloud. In 2020, cloud adoption surged during the pandemic as 62 per cent of Singapore Small and Mid-size Enterprises (SMEs) shifted their businesses online – this was a 30 percent increase from 2019, and also the...
