The COVID-19 pandemic abruptly sent everyone home from the office – and sent IT scrambling to help everyone get connected. It was hasty and messy and often chaotic, despite valiant efforts from IT.The office-as-default structure that dominated the business landscape for generations is likely never to return....
Singapore's flourishing business landscape has witnessed remarkable strides in digitalisation. At present, one can say it stands as the pivotal driver of business growth. However, for many small and medium-sized enterprises (SMEs) in Singapore, it’s a change that remains largely out of reach. Even...
COVID-19 has disrupted the way we work and live, and much of the impact was felt in the heart of our Asian economy – our small and medium businesses (SMEs). Nearly 18% of East Asia and Pacific SMEs had to close between January and May 2020, and...
The pandemic has revealed the importance of a deliberate, digital-focused invoice management strategy to build stronger resiliency. Such a strategy can improve business clarity, reduce delays and errors caused by manual data entry, and free up cash for the business especially in crucial times. 
Ransomware, phishing, and malware attacks have unfortunately become a harsh reality for small and medium-sized enterprises (SMEs), that do not have the resources for stringent cybersecurity defences. As cybercrime becomes more professional and automated, cyber-attacks can be potentially deadly for SMEs who risk losing...
In today’s digital world, customer service expectations are evolving at such a fast pace. Fast response times, round-the-clock availability and omni channel service sits high on the wish list of today’s consumers when asked about customer service expectations.  According to the latest e-Conomy SEA Report, Southeast Asia...
The world has entered uncharted waters: COVID-19 has altered everything. Many of us have had to minimise physical interactions to live and work virtually. Companies and individuals have pivoted, reinvented, and transformed to meet the current demand. COVID-19 is not over yet, and the need...
In a digital-first world where all our data, both personal and professional, is stored online, data protection is a crucial aspect that cannot be overlooked. Despite efforts to encourage businesses to prioritise data protection though cyber insurance, many small-to-medium-sized enterprises (SMEs) remain uninsured. Unfortunately, the common misconception...
Many SME leaders whom I’ve been talking to have expressed a strong sense of frustration about their endeavours being battered for the last few years by events beyond their control. This stretches back beyond this year’s COVID-19 outbreak to include the simmering global trade tensions of the...
As we enter 2021 with no clear signs of the global pandemic abating, many of us are also preparing to work remotely for the long-term. To be sure, while we may be able to transform our personal spaces into makeshift offices overnight, not everyone...