In today’s digital world, customer service expectations are evolving at such a fast pace. Fast response times, round-the-clock availability and omni channel service sits high on the wish list of today’s consumers when asked about customer service expectations.  According to the latest e-Conomy SEA Report, Southeast Asia...
The Intellectual Property Office of Singapore (IPOS) will extend and enhance its Mediation Promotion Scheme for three years, which will see an increase in funding from $5,500 to either $10,000 or $12,000 for each mediation case, and allow parties to claim for mediation-related agent fees.
Singapore’s Central Bank, the Monetary Authority of Singapore (MAS), has warned members of the public not to be misled by fraudulent websites that solicit investments in cryptocurrencies using fabricated information attributed to the Singapore Government. These websites falsely claim that Singapore is adopting a...
The Infocomm Media Development Authority (IMDA) and Sea Limited (Sea) have signed a memorandum of intent for a new programme to hire and train 500 Singaporeans. The programme, when implemented, will be a TechSkills Accelerator (TeSA) Company-Led Training (CLT) programme by a Singapore-based company,...
Coupa Software, a global technology platform for Business Spend Management, announced on 10 June the results of a global study of more than 650 financial leaders. The survey, sponsored by Coupa found that the majority (87%) of respondents believe a recession is likely, with more than half (53%) expecting...
Peer-to-peer rental platform MyRent has launched in Singapore recently. MyRent seeks to help Singaporeans monetise their belongings by renting their items out to its community of users. MyRent was co-founded by Ishwar Dhanuka, Mark Kok, and Rahul Sharma. “The idea behind MyRent is to...
Trend Micro Incorporated released research earlier this year that states organizations' on-premise and cloud-based servers are compromised, abused and rented out as part of a sophisticated criminal monetization lifecycle. The findings come from the second of a three-part report series looking at how the underground...
Small and medium businesses (SMBs) are among the many casualties of the pandemic. Aside from keeping their cash flow moving despite the multiple and recurring lockdown measures, this segment has also been a target of malicious criminals online. Based on Kaspersky’s IT Security Economics 2020 survey,...
A dipstick poll conducted by financial services group DBS has revealed that SMEs in Singapore are looking to the government to give them a leg-up in supporting their business growth this year. Eight in 10 said they are expecting more business incentives to be announced at the...
BEYOND Lab and Singapore Management University’s Business Families Institute (“BFI@SMU”) will be running two complimentary blended courses on digital transformation to help Singapore SMEs strengthen their resilience in the current challenging times.  Aptly named “The Great Reset”, the programme caters to senior business leaders of...