Stay-home measures implemented across the ASEAN region didn’t stop users from shopping. Some estimates noted that e-commerce takings in Southeast Asia soared 96 percent compared with the same period last year, for the week that ended on May 11. From online marketplaces to livestream sales, retailers have...
The consumer tech and durables industry in Asia Pacific is experiencing a transformative phase, driven by fast evolving market trends and shifting consumer behaviour. Despite facing economic headwinds, the region continues to maintain its status as a global hub for technological innovation and development.
On 4 April 2020, Enterprise Singapore (ESG) announced the Food Delivery Booster Package to support F&B businesses to diversify operations through food delivery. Under the first phase of the roll out, ESG funds five percentage points of the commission cost charged by three food delivery platforms –...
Salesforce has released its State of Data and Analytics report with key trends from over 10,000 analytics, IT, and business leaders across 18 countries, including 600 from Singapore.
The report highlights trends impacting data leaders including strategies used to navigate rapid advancements in artificial intelligence (AI),...
According to Zendesk’s CX Accelerator report , ‘exceptional’ is what businesses must strive for when it comes to meeting customer expectations.
However, just 7% of Singapore businesses are qualified as ‘CX Champions’ – those considered the highest standard-bearers – meaning there are only a...
With Black Friday (26 November) and Cyber Monday (28 November) looming in the United Kingdom, Everlytic says that retailers need to consider how best to differentiate their customer communication amidst the inevitable barrage of email marketing traffic.
In the week running up to Black Friday last year, Everlytic's email...
Malaysia's COVID cases have increased at an alarming rate in January 2021, with 42,397 active cases and 642 accumulative deaths, resulting in MCO implementation 2.0.
Many small business owners and big enterprises are directly impacted by the unfortunate circumstances that come with the...
HealthMetrics is a cloud enterprise platform for companies to manage their employees' healthcare benefits holistically. Through the ability to automate healthcare management processes in a scalable manner, they are able to offer their clients more control over their workflows, real-time administrative capabilities, and data analytics for planning...
Best SEO Marketing Pte Ltd shares 3 ways on how businesses can better market themselves amidst the COVID-19 pandemic.
Tip 1: Understanding the important numbers of
your business
Most
businesses should take this time of slow growth to understand two important
metrics in their business:...
A report by MIT Technology Review Insights explores how global organizations are reassessing their customer experience (CX) workforce and processes in the post-pandemic era.
The report, "Customer experience and the future of work," is produced in association with Genesys and is based on a survey of...
