Global marketplace accelerator Pattern has analysed 40 consumer brands selling on Tmall Global, the cross-border platform of China's largest online marketplace, to understand and create benchmarks for best practice on the platform.
The analysis has been published in the company's Tmall Global Benchmarking Report that is available for...
Informa Tech has launched its first Trust in Marketing Index, measuring the state of the relationship between marketers and senior B2B technology buying decision-makers.
The Index, which reveals an overall score of 61 on a scale of 1 to 100, uncovers the disparity between...
Forrester's 2023 Singapore Banking Customer Experience Index (CX Index™) reveals an overall decline in CX quality amongst multichannel banks, resulting in mixed results and a reshuffle of the rankings.
According to this year's CX Index rankings, Citibank and DBS Bank improved their CX scores; Standard...
Research by Qualtrics reveals how consumer behaviour and expectations are changing in Singapore, and the new experiences businesses should provide to meet the needs of consumers today and in the future.
The study from the Qualtrics Experience Management (XM) Institute, "2021 Consumer Trends in APAC", examined the...
Established 20 years ago, ZENXIN Organic runs an extensive organic network across Southeast Asia, from organic processing facilities to organic farms and growers. Through its stores and partnered supermarkets, ZENXIN sells domestic and imported organic food in Singapore and Malaysia, and even further in the region, including...
MoEngage has revealed the results of a survey focused on consumers' expectations of how brands leverage personalization to interact with them. The report, The Personalization Pulse Check Report 2023, polled 2,000 consumers across North America to learn more about the kinds of messages customers expect to receive from their favorite brands,...
A
Genesys
survey revealed
that 55% of Singaporean respondents shared becoming so frustrated when
soliciting customer support that they swear or even cry. This figure is similar
to U.K. survey results (50%) but pales in comparison to the 60% response
in India. Other highly emotional country
results include China (58%), the US (52%), and Malaysia (51%),
compared to only 19% of...
The online shopper survey "Global Online Shopper Survey 2023" by DHL eCommerce has found that 94% of the e-commerce shoppers in Asia Pacific will abandon their shopping carts if they were not offered their preferred delivery options.
This includes different delivery locations, the ability...
