HubSpot has released new data from a global research survey that indicates companies in Singapore are transforming their business models in response to global megatrends such as generative AI and changing customer expectations.
From economic downturns to the rise of new social channels, businesses have to pivot with the times,...
The Curtain Boutique was founded in 2012 as a two-man roaming team. Today, the pioneering local curtains, blinds and ziptrack retailer has become one of the top 100 fastest-growing companies in Singapore, with 70 employees, spanning across two showrooms and an operations HQ office.
According to Bruce Lee, Chief Operating Officer,...
While 54 percent of global consumers expect to increase their cross-border purchasing over the next six to twelve months, they need flexibility and transparency in the digital payment experience to make that happen. In a report released by Airwallex and Edgar, Dunn & Company, 77 percent of consumers also said...
Carousell Group released its inaugural Circular Economy Impact Report showing that buying and selling secondhand items is a better choice for the planet compared to traditional retail of buying new items.
The report quantifies the Avoided Carbon Emissions due to users purchasing secondhand items on three of the Groups’ marketplaces, in...
Back in 2019, a survey found that 49% of Singaporeans considered shopping a hobby. Five years down the line, many can still attest to the joy of shopping – online or at a mall. It goes without saying that retail is a key pillar of the Singapore economy, accounting...
Zendesk, Inc. has released its annual Customer Experience (CX) Trends Report, the findings of which signal a rapid transition towards intelligent CX. In this era, the shift to AI-driven service will create a big divide between companies who use AI to create the best customer experiences and those that...
Southeast Asia’s digital economy is set to be a USD 1 trillion market by 2030, providing businesses with fresh opportunities to capitalize on the digital wave. Companies from all industries have set their sights on this market, with research indicating that 95 per cent of business leaders that already...
The Christmas gifting season is pivotal for e-commerce businesses as they offer the chance to boost sales, acquire new customers, clear inventory, enhance brand visibility, gather valuable data, foster customer loyalty, and stay competitive in this ever-evolving landscape.
After the popular Black Friday and Cyber Monday, December 24 and 25,...
The online shopper survey "Global Online Shopper Survey 2023" by DHL eCommerce has found that 94% of the e-commerce shoppers in Asia Pacific will abandon their shopping carts if they were not offered their preferred delivery options.
This includes different delivery locations, the ability to redirect the shipment or a...
Emerging from the doldrums of the previous years, business leaders appear upbeat about the potential for growth and innovation in the year ahead. Artificial Intelligence (AI) has emerged as a common theme in this year’s predictions, be they enthusiastic or cautionary. Here are a range of predictions in technology...