The small and medium enterprise (SME) segment forms the economic backbone of many Asia Pacific countries – responsible for creating jobs for the masses, motivating the development of new products and services, spurring consumption growth, and playing a crucial role in promoting industry competition.
The past decade has seen rapid evolutions, brought about by the accelerated digitisation of the world economy. Across Asia Pacific, people, businesses and even the public sector are collecting more data more rapidly than ever before.
In Singapore, digital transformation and smart nation initiatives...
The pandemic has accelerated existing trends such as in remote work, e-commerce, and automation. COVID-19 has continued to disrupt labour markets globally since 2020. The short-term consequences were sudden and often severe: millions of people were furloughed or lost jobs, and others rapidly adjusted to working from...
As brands adopt generative AI (GenAI) to personalize interactions, a new challenge arises: AI hallucination. This occurs when AI-generated content deviates from facts and accurate information, leading to unintentional misinformation.
Building a strong reputation, credibility, and customer trust requires brands to address the potential...
If Christmas is the season of giving, the period after is the season to continue receiving for brands - provided they are ready to seize business opportunities quickly. Especially for small and medium-sized businesses (SMBs), this window of time in the post-holiday season, also known as Q5,...
Without doubt, the COVID-19 pandemic is by far the most profound disruption to work life on record. As remote working has evolved from a nice-to-have, to a fundamental requirement, the Singaporean workforce is experiencing massive changes to the way they work, with most working within the four...
For close to a decade, innovation in digital payments has helped close the gaps and address the challenges faced by both consumers and small and medium-sized enterprises (SMEs). Spearheaded by Fintechs globally, the creation of effective, low-cost, customer-centric solutions, has made financial services more accessible and helped...
COVID-19 has shown that business stability is an illusion. Change is constant so organisations need the leadership and an infrastructure that can adapt, scale, analyse and respond in real-time. Forecasting has become more difficult and less reliable as models race to catch-up.
In the...
After two years of pandemic-induced remote work, companies are calling workers back to the office — only to find that many employees no longer wish for full-time office positions. Like it or not, the “everywhere workplace” is here to stay and it is upending the traditional business...
