While the global economy shows tentative signs of recovery, SMEs in Singapore are controlling their purse strings tightly, with over 85% of SMEs indicating that ensuring consistent cashflow and managing costs was a high business priority in 2022.Nevertheless, SMEs appear ready to tackle...
MSD has released an analysis that suggests up to 96% of the total ongoing economic cost of COVID-19 in markets in Asia Pacific is due to indirect costs, rather than direct healthcare costs.The report, titled A Neglected Burden: The Ongoing Economic Costs of COVID-19 in Australia, Taiwan, South Korea,...
Forrester's 2023 Malaysia Banking Customer Experience Index (CX Index™) reveals that banks in Malaysia have been steadily improving their CX quality over the past two years.
This year's top brand, Maybank, saw an improvement in its CX performance as it recorded 21 positive interactions for every negative one,...
