A report by MIT Technology Review Insights explores how global organizations are reassessing their customer experience (CX) workforce and processes in the post-pandemic era.
The report, "Customer experience and the future of work," is produced in association with Genesys and is based on a survey of...
According to a new IDC Future of Work report, The Future of Workspace: Bringing Employees Back into the Office, around 25% of organizations across Asia/Pacific are already redesigning their offices, 70% of them will do so in an 18-month period. Organizations are redesigning their offices to bring employees...
Asia can defy a global economic slowdown in 2023 through an acceleration in digital transformation, greater regional coordination, and balanced monetary policies, according to new research from the London-based think tank, Asia House.
The Asia House Annual Outlook 2023 examines how Asia's economies can prevail and deliver robust...
The Infocomm Media Development Authority (IMDA) partnered industry players and successfully executed a live shipment from Singapore to Thailand during Q1 2023.
This fully paperless, live cross-border trade involved the use of an ETR, that is functionally equivalent to a paper Bill of Lading...
Veritas Technologies has announced new research that indicates half of consumers (49%) think it's the responsibility of the organizations that store their information online to delete it when it's no longer needed.
They're also prepared to vote with their feet if businesses don't cut back on...
The employment market continues to expand after Singapore withstood the damaging effects of Covid-19 in the country's economy, according to RGF International Recruitment in their newest report: "Advancing Beyond Recovery: Talent in Asia 2023-Singapore". As a global leader in recruitment solutions, RGF's report surveyed nearly 3,000 employees and employers across seven key sectors regarding...
Half (49%) of commuters in Asia Pacific use four or more different payment methods for transportation each month, the Visa Global Urban Mobility Survey conducted by Wakefield Research shows.
Three out of five respondents (58%) expressed a desire to use a single payment method for all...
An IDC report, The Impact of Digital Sovereignty in Asia/Pacific Governments, revealed how Asia/Pacific (AP) governments motivations to create digital sovereignty will shape technology investment priorities, regulatory frameworks, partnerships and skills in 2024.
IDC defines digital sovereignty, from a government perspective, as ‘the capacity for...
The boom in the subscriptions economy is causing 'subscription fatigue' in the Philippines and India, according to a new survey. Nearly nine in ten (85%) Filipino subscribers believe there are now "too many" subscription services available. The figure for Indian subscribers is 89%.
As...
As economic conditions improve, Forrester estimates that global tech spending will increase at a faster rate and will reach US$4.7 trillion in 2024. This increased spending, combined with highly competitive markets, will put even more pressure on technology leaders to provide IT capabilities that help drive their firm's growth agenda while...
