Responsible sourcing important for Singapore consumers surveyed

Photo by PhotoMIX Company

New research from OpenText has revealed that nearly half (45%) of Singaporean consumers would never buy from a brand again if it was accused of working with unethical suppliers. Instead, they would look to find an alternative brand that engages in responsible sourcing.

The survey findings also highlight that the pandemic has made consumers more mindful of the impact of their purchases: post-pandemic, 89% of consumers plan to prioritise buying from companies that make it clear they have ethical sourcing strategies in place; this compares with 78% who said that pre-pandemic, they prioritised buying from companies with such strategies in place.

The new data – from a survey of 1,000 Singaporean respondents – highlights the importance for brands in proactively ensuring all suppliers in their supply chain operate ethically. The poll considered the extent to which environmentally sustainable and socially responsible business practices matter to the Singapore public and influence their purchasing behaviour.

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The business case for ethical supply chains

Over half (55%) of Singaporean consumers judge a brand based on not just its actions but the actions of its suppliers as well. In fact, consumers place such value on buying from ethical brands that 87% of Singaporeans are willing to pay more if they can be sure a product has been ethically sourced or produced. Over a third (36%) are willing to spend between 25% and 50% more for that product.

Purchasing ethically sourced or produced items matters to 81% of Singaporean consumers, though almost a quarter (23%) admit that it has only started to matter to them in the last year or so. The majority (89%) of Singaporean consumers are even willing to compromise convenience, such as accepting a slower delivery, if they can be sure that an item has been ethically sourced or produced.

Two thirds (66%) agree they would only opt for this sometimes or for certain items, but almost a quarter (23%) are always willing to make this compromise.

“Creating an ethical supply chain requires having visibility into every supplier,” said Lou Blatt, senior vice president and CMO at OpenText. “The ethically minded consumer is exercising more control over their buying power. Brands can no longer claim they act responsibly if they have no visibility into their operations or those of their suppliers.”

Rising demand for ethical business principles

When shopping online, 59% of Singaporean consumers now make a conscious effort to purchase locally sourced or produced items to support local businesses and reduce their carbon footprint.

Three quarters (75%) of Singaporean consumers agree businesses have a responsibility to ensure their suppliers abide by an ethical code. Over two thirds (68%) believe that businesses that cannot monitor where their goods have come from and don’t know if suppliers are sourcing goods ethically need to rethink their supply chain.

Increased focus on transparency and accountability

Nearly three quarters (72%) of Singaporean consumers agree that government should introduce regulation that holds businesses more accountable for responsible sourcing. The majority (88%) also think online retailers should clearly mark whether or not products are ethically sourced where they can.

A majority (84%) admit that knowing where a product has originated from or where parts are sourced is important to their buying decision. For 53%, this information always or often impacts their buying decision.

“To build an ethical supply chain, an organisation must have access to information that it can trust,” commented George Harb, Regional Vice President, Business Ecosystems, APAC, OpenText. “Having insight into every part of the supply chain not only helps companies live up to customer expectations on ethical business processes, but also allows them to demonstrate how they are doing so.”

“Organisations can digitise the flow of data and transactions between everyone in the supply chain for complete visibility and transparency.

“Ultimately, organisations also need to ensure that once they have visibility into their suppliers, they only work with those which can demonstrate their ethical qualifications, performance and compliance,” Harb concluded. “This is vital to meeting rising customer demand for ethical and responsible sourcing strategies.”