According to Zendesk’s CX Accelerator report , ‘exceptional’ is what businesses must strive for when it comes to meeting customer expectations.
However, just 7% of Singapore businesses are qualified as ‘CX Champions’ – those considered the highest standard-bearers – meaning there are only a...
Salesforce has released data from its surveyof 1,001 workers in Singapore, which shows a gap in AI skills, despite a growing recognition of its importance.
Only 15% of Singapore respondents say they possess AI skills – even though 57% identified AI as among today’s...
Emerging from the doldrums of the previous years, business leaders appear upbeat about the potential for growth and innovation in the year ahead. Artificial Intelligence (AI) has emerged as a common theme in this year’s predictions, be they enthusiastic or cautionary. Here are a range of predictions...
