AI-powered solutions digitalise dining experiences in restaurants across Asia

Photo by Tim Douglas

foodpanda and TabSquare are jointly offering digital solutions for restaurants to streamline processes and elevate dining experiences. 

Under parent company Delivery Hero, the two brands are working with restaurants in Asia starting with Singapore, Malaysia, the Philippines, and Taiwan to digitise their ordering, payment, and customer engagement-related processes.

Together, both companies will deliver digital solutions to the restaurant industry to help them create seamless offline-to-online dining experiences. This diversification will also help improve profitability for restaurants.

Using TabSquare, foodpanda’s restaurant partners can automate tedious tasks, enabling restaurant teams to be more time-efficient in the ordering process as customers can use digital menus to browse, order and pay at their pace and convenience. This ultimately results in a more seamless ordering and dining experience – accurate order placements, and reducing order delays in instances of resource constraints. 

With foodpanda and TabSquare, restaurant partners can tap on the combined data and predictive technologies to improve how they engage and retain customers. Informed by customers’ purchasing history through data analytics, restaurants can improve their offerings, as well as identify trends in price sensitivity, volume, and menu preferences to personalise their customer’s subsequent experience. The restaurants can also use these insights to offer relevant promotions to attract and retain diners. 

From foodpanda and TabSquare’s data insights, restaurant partners that improve their customer experiences enjoy higher earnings. Restaurants using TabSquare are able to see up to 10% higher bill sizes, up to 50% reduction in staff costs and better customer satisfaction. At the same time, restaurants on foodpanda see an average of at least 10% uplift in business performance since joining the platform. 

Anshul Gupta, co-founder, TabSquare, said: “TabSquare has always tried to be at the forefront of innovation in the industry by bringing AI-powered solutions to boost restaurants’ revenue, streamline operations, and offer a better dining experience to their guests. With foodpanda, we will be bringing many new innovative features to the industry, for example, restaurants working with TabSquare can now promote themselves to foodpanda’s large customer base and attract new customers.

“They will also be able to collect payments more efficiently across multiple payment methods. Together, we are making a collective attempt to move the restaurant industry further into the digital age, providing comprehensive and seamless online to offline solutions that will help restaurants become more efficient, improve profitability and drive better customer experience and engagement. ”