FedEx improves response times of remote pickup service

Photo by Liam Kevan on Unsplash
Photo by Liam Kevan

FedEx Express, a subsidiary of global transportation company FedEx Corp, has enhanced its remote pickup (RPI) service, reducing the response time from 24 hours to as few as two hours. This promises increased control and reliability to the global supply chain of small to medium-sized enterprises (SMEs) importing from markets within Asia Pacific and other international regions.

This service, which relies on FedEx’s global network to safeguard and assure the handling and tracking of the shipment, allows customers to arrange for a package pickup by FedEx Express in an exporting location, then deliver it to an importing location via the shipping service selected by the customer. With the current enhancements, the time from the initial request to the pickup of the package is reduced.

For example, a small business in Singapore requests a pickup from a shop in London, FedEx in Singapore will respond to the customer request within one business hour and Customer Service will then contact the shipper in London for pickup arrangement within one business hour of the pickup country.

Currently, the service is available in Asia Pacific, the Middle East, Indian Subcontinent, Africa (MEISA) and Canada, with new locations in Europe, the United States and Latin America recently added. However, customers are still advised to consult with FedEx customer service representatives on the services’ availability in specific locations when planning their shipments.

According to Karen Reddington, President, Asia Pacific, FedEx Express, the easier import process together with the added convenience of the service, allow FedEx customers to deliver a better standard of customer experience and reliability to their own customers. The reach and speed of the service, supported by an established logistics company, gives SMEs in Singapore one more resource for better control of their shipments, that improves connectivity and provides additional possibilities when conducting global business.