What we lose by managing agreements manually

Kartik Krishnamurthy, Vice-President, Asia Docusign

Ask any business leader in Asia Pacific (APAC) about digital transformation, and you’ll hear a confident answer. Cloud-first strategies. AI pilots underway. Automation roadmaps in progress. By many measures, APAC is among the world’s most digitally ambitious regions.

And yet, behind that confidence, most organisations across the region tell a different story. Contracts are still stored in shared drives or email threads. Approval chains stall because the employees are travelling. Signed agreements get locked away as PDFs with no easy way to query what’s inside them. For all our progress in adopting new technology, the way many businesses manage their agreements has barely changed.

This is APAC’s productivity problem — and the numbers are starting to reflect it. Businesses across the region are estimated to be losing around US$600 billion annually to inefficiencies tied to manual agreement processes.

Missed deadlines, delayed revenue recognition, compliance oversights, hours spent hunting for a clause that should take seconds to find. None of it is dramatic enough to make headlines on its own, but collectively, it adds up.

The compliance pressure is only growing

Part of what’s changing the conversation is regulation. Across APAC, governments are moving quickly to establish frameworks around digital identity, cross-border data flows, and increasingly, AI-generated content.

Simultaneously, new AI governance frameworks being developed across the region are all heading in the same direction: businesses will need to demonstrate not just that they signed an agreement, but who authorised it, when, under what conditions, and whether the process met applicable legal standards.

For organisations still relying on fragmented, manual processes, this is no longer just an operational inconvenience, it is a compliance risk.

The challenge is compounded by geography. APAC is not a single market. It is a collection of distinct legal systems, languages, and regulatory environments that often require different approaches to the same underlying task. A contract valid in Singapore may need to be structured differently for a counterpart in Indonesia or Vietnam. Identity verification requirements that work in one country may not satisfy the standards of another. Businesses trying to scale across borders are navigating this complexity largely by hand.

The data has been there all along

Here is the part that often surprises business leaders: most organisations are already sitting on a significant repository of structured business intelligence. It’s just locked inside their contracts.

Think about what a standard commercial agreement actually contains. Payment terms, liability thresholds, renewal windows, pricing escalation clauses, and obligations on both sides. For most businesses, this information exists across hundreds or thousands of documents, with no easy way to surface it, analyse it, or act on it at scale.

The result is that critical decisions, whether to renegotiate a vendor relationship, whether a renewal is approaching, whether an obligation has been met, may get made based on memory or manual checking rather than data.

Where to actually start

It is easy for conversations about digital agreements to slide quickly into technology demos and feature lists. That is not what most business leaders need right now. What they need is a practical sense of where to begin.

For most organisations, the first step is less about new tooling and more about visibility. Can you answer basic questions about your existing agreement portfolio, such as when key contracts expire, what your standard payment terms are, which outstanding obligations that no one is actively tracking?

If the answer is “we’d have to check” or “someone would need to go through the files,” that is the starting point worth addressing, regardless of company size or industry. The architecture for doing this well already exists with workflows with modern agreement platforms and AI embedded functions at each stage to help flag risky clauses, surface upcoming deadlines, and route approvals without manual intervention.

When agreements flow through a connected system, the data inside them become easier to access . When we can better access that data, it gives us deep insight into their structure, context, and history, allowing us to extract crucial information like obligations, renewal management and key deadlines.  For organisations already signing documents digitally, this is often a natural extension of infrastructure already in place.

The goal is not simply to replace paper with a digital equivalent, but to create a more reliable record: one that captures identity, intent, and context in a way that holds up under regulatory scrutiny and provides useful information after the fact.

The window is narrowing

APAC’s regulatory environment is tightening, and the pace of that change is accelerating. Organisations that wait for full regulatory clarity before acting are likely to find themselves scrambling to retrofit compliant processes onto workflows that were not designed with compliance in mind.

The businesses that will be best positioned are those that treat agreement management not as an administrative function but as a strategic one — where every signed document is a source of accountability, insight, and, when managed well, competitive advantage.

The APAC region has invested heavily in the visible parts of digital transformation: customer-facing apps, cloud infrastructure, AI tools. It is time to apply the same rigour to the agreements that underpin every business relationship we have.

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