In a pandemic disrupted world, the role of digitalization has shifted from being a choice to being a necessity for businesses to meet the increasing demands of their clients and to keep up with their competitors.
With the compelling need to keep up with the ever-changing landscape amidst COVID-19, Pearlista will be leveraging the HokuApps-powered low code digital transformation platform for developing a centralized appointment booking system.
This system will integrate with NETS Point-Of-Sale (POS) hardware and will include advanced functions like customer management with CRM, E-commerce with payment gateway integration, inventory management, and customized reporting capabilities.
Pearlista Pte Ltd is one of the pioneers in offering hijab-friendly hair salons in Singapore and is renowned amongst the Muslim hijabis community. To date, they have four different outlets across Singapore in which they offer hair and scalp services exclusively for ladies as well as their own line of anti-hair fall shampoo, anti-dandruff shampoo, and other essential hair products which includes the moisture remedy series.
HokuApps will be working closely with Pearlista to build an integrated and centralized appointment booking system. The objective is to eliminate all the operational roadblocks induced by legacy systems and streamline all business operations through a single platform.
This unified enterprise solution will consist of two fully-featured mobile applications, one for Pearlista’s customers and the other for their stylists. These apps will be supported by two backend web administrative consoles for their outlet receptionists and IT administrators. The aim is to provide a one-stop solution for enhancing the customer experience and simplify operational tasks for internal employees via end-to-end process improvements.
The system will reduce manual dependency for various day-to-day tasks by automatically updating databases and integrating all of Pearlista’s current disparate systems together into one unified platform for better business insights and ease of operations.
“We chose to collaborate with HokuApps because we wanted to move away from our existing legacy systems and streamline our day-to-day operations. Even though we were able to function as intended, the legacy systems were unable to fulfill a modern enterprise’s needs and adapt to the changing business demands,” said Mohamed Esman Supaat and Nura J., Business Owners at Pearlista.