SME horizon

Gap found between AI investment and HR execution

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Avature’s AI Impact Report 2026 is a benchmark examining how HR professionals are applying artificial intelligence across HR functions and where progress continues to stall.

The study finds that while interest in AI remains strong, many HR teams are still in the early stages of adoption. In most organizations, AI has not yet been built into the workflows that support hiring, skills development and workforce planning as teams navigate skills gaps, trust concerns and integration challenges.

“AI is influencing how organizations think about talent, but the real opportunity is in how it is applied,” said Dimitri Boylan, founder and CEO of Avature. “The next phase depends on HR’s ability to use AI to understand skills, anticipate change and make better workforce decisions.

“If AI only makes individual employees more efficient, companies risk ending up on the wrong side of disruption. The real advantage comes from using AI to drive smarter, organization-wide decisions.” 

AI investment is rising, but scaling remains a challenge

Nearly all organizations surveyed are embracing AI, with 88% expecting to increase their investment. Despite this momentum, many organizations are still early in their AI maturity:

Skills gaps emerge as the top barrier to AI success

A lack of AI expertise is the most significant obstacle to effective adoption:

Confidence in forecasting future skill needs is also low. Just 11% of HR leaders feel “very confident” predicting skills needs 12 months out, with confidence falling further over a 2-to-5-year horizon.

Entry-level roles face the greatest pressure from AI

The entry-level squeeze is real, though the pace of impact is still unknown:

Trust in AI drops sharply when judgment is required

While HR leaders are comfortable using AI for logistical tasks, trust declines significantly when AI is asked to make judgment-based decisions:

Respondents are most comfortable assigning AI repetitive, low-risk tasks such as answering candidate FAQs (70%) and matching candidates to roles (64%).

“HR is at an inflection point,” added Boylan. “If organizations want to see real ROI, AI has to move beyond supporting individual tasks and become context-aware, embedded into workflows and fully integrated into how the organization operates.”

The AI Impact Report 2026 points to the need for HR teams to move beyond experimentation and apply AI in ways that support skills development, internal mobility and longer-term workforce planning.

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