Digital transformation and retaining talent challenging IT Departments

Photo by Hitesh Choudhary

Ivanti has announced findings from a new survey of IT professionals that found that keeping up with digital transformation (32 per cent) and keeping talent in technical roles (26 per cent) are the two biggest challenges their organisations face today.

Additionally, the study found that IT departments are viewed as critical to an organisation’s growth and business strategy by 61 per cent of respondents. However, despite this high level of support for the IT department, 72 per cent of respondents reported losing team members with 41 per cent of respondents citing a high workload as the top reason for losing team members.

Other reasons included:

  • Unrealistic expectations placed on the team (34 per cent)
  • Lack of executive support (32 per cent)
  • Remote work was not a possibility (28 per cent)
  • Executive hesitancy to adopt automation (26 per cent)
  • Lack of critical technology to effectively do their job (24 per cent)

Interestingly, there was a disconnect between C-Suite/Vice President and Managers/Directors as demonstrated by the finding that Managers and Directors were more likely to report that the IT department was viewed as only a cost centre (27 per cent) versus only 19 per cent of C-Suite/Vice President respondents who only viewed IT as a cost centre.

The pandemic accelerated the rapid shift to remote work and two-thirds of decision-makers (67 per cent) reported they accelerated their plans or increased their adoption of automated IT service offerings due to the pandemic.

Of note, only 1 per cent of decision makers have already completed their adoption of automated services. In today’s Everywhere Workplace, employees expect to be able to connect with various devices to corporate networks, data and services. The need to keep these devices and services connected has placed stress on IT team members that could be alleviated by the implementation of automated IT services.

The study found that the majority (55 per cent) of respondents reported automating IT processes saving the IT department 1 – 8 hours per service request. For organisations which have over 50 per cent of their IT services automated, the time saved per service request jumped to more than 16 hours.

“Employees are working differently than they have in years before, and we’ll continue to see an evolution of how people work as we move into the future and beyond the pandemic,” said Nayaki Nayyar, President and Chief Product Officer, Ivanti.

“The workloads and pressure to perform that have been placed on IT teams will only continue to increase. The only way to alleviate some of these stresses and retain technical talent, is to implement automation into IT services so that team members can focus their attention on activities that drive the business forward and contribute to the business strategy.”

Organisations with more than 50 per cent of IT services automated were more likely to feel the IT department is viewed as critical to the organisation’s growth and business strategy (74 per cent), demonstrating the value of automation.

Of this same group, only 32 per cent feel the executive team views IT as only around to troubleshoot hardware or software issues vs. 47 per cent of all respondents.

Routine manual tasks consume IT and service desk resources and limit team members’ ability to move ahead with higher-impact strategic projects. Every minute saved is 60 seconds freed to reassign people to innovation, strategic projects and critical business challenges.

Automation streamlines the management of complex hybrid environments by automating infrastructure, cloud, and workspace automation processes required to support the business.