According to Forrester's 2022 Singapore Customer Experience Index (CX Index™), despite positive change in CX scores in 2021, financial services firms in Singapore have been unable to maintain that momentum, with average scores dipping slightly in 2022.
Forrester's Singapore CX Index benchmarks the CX quality of financial services brands across automotive/home insurance and...
Deliveroo for Business (DfB), the corporate arm of Deliveroo, has revealed a growing trend among organisations in Singapore and Hong Kong turning to food delivery as they look for new ways to meet the emotional needs of employees working remotely due to the COVID-19 pandemic.
Since February, Deliveroo has seen...
Appier has announced the campaign results of implementing its AI-based marketing personalization cloud for EF Shop, a Taiwanese fashion e-commerce brand, which has worked with Appier since 2019 to create a more engaging and personalized shopping experience.
EF Shop teamed up with Appier to initiate three-phases of digital transformation that uses...
A
Genesys
survey revealed
that 55% of Singaporean respondents shared becoming so frustrated when
soliciting customer support that they swear or even cry. This figure is similar
to U.K. survey results (50%) but pales in comparison to the 60% response
in India. Other highly emotional country
results include China (58%), the US (52%), and Malaysia (51%),
compared to only 19% of South Korean...
Nielsen has released its 2022 Annual Marketing Report, expanded for the first time to a global audience. It uncovers that marketers have key priorities for the year ahead, and where marketers have struggled over the past two years due to consumers’ changing media habits.
Titled The Era of Alignment, the...
MoEngage has revealed the results of a survey focused on consumers' expectations of how brands leverage personalization to interact with them. The report, The Personalization Pulse Check Report 2023, polled 2,000 consumers across North America to learn more about the kinds of messages customers expect to receive from their favorite brands, how often,...
United Overseas Bank (UOB) has announced its collaboration with Getz, an end-to-end food and beverage (F&B) digital solution provider, to help F&B businesses set up their online storefronts quickly while also lowering the cost of delivering food to consumers.
With almost seven in 10 consumers saying that they will continue...
Global cloud communications platform Infobip has launched a new report featuring research insights by leading analyst firm IDC. The Infobip eBook titled "Driving Meaningful Customer Engagement with Conversational AI" highlights the growing importance of unified conversational solutions powered by conversational AI, especially within the Asia Pacific region.
Driving meaningful customer engagement with conversational AI
Customer...
E-commerce enabler Shopmatic is offering zero hosting charges to anyone signing up between 3rd June and 31st August 2021.
As part of its 'Inspiring Entrepreneurship Programme' merchants will be able to use the entire Shopmatic platform for setting up their ecommerce presence without paying any sign-up charges. All they will pay is...
Stridec Worldwide is helping more food and beverage (F&B) businesses get found online to generate more traffic, customers and revenue, by recommending the top 3 SEO strategies that they should implement as part of their ongoing search optimisation efforts.The market is getting more competitive than ever, and with rising...
