Antavo released its 2023 Global Customer Loyalty Report highlighting an increasing reliance on loyalty programs to overcome concerns around inflation and potential recession.
The research serves to help decision makers navigate and identify the investment opportunities of loyalty programs, with a focus on business, customers...
New research from OpenText reveals the growing level of concern among Singaporeans over the privacy and protection of personal data since the start of the pandemic.
The survey findings demonstrate an overall lack of knowledge about what specific data is stored, and for what...
Ascent Solutions Pte Ltd is a Singaporean industrial Internet of Things (IoT) track-and-trace solutions provider established in 2010. Today it has expanded to help businesses across the world attain accountability and traceability over valuable cargoes in the forms of assets, persons, and vehicles.
While...
Founded in 2017, PRISM+ is a local consumer electronics brand known for its gaming monitors and 4K TVs. While their most visible achievement is gaining a major market share in a short period of time, a behind-the-scenes factor in their success is successfully scaling their Customer Experience...
Salesforce has released its State of Data and Analytics report with key trends from over 10,000 analytics, IT, and business leaders across 18 countries, including 600 from Singapore.
The report highlights trends impacting data leaders including strategies used to navigate rapid advancements in artificial intelligence (AI),...
Forrester's 2023 Malaysia Banking Customer Experience Index (CX Index™) reveals that banks in Malaysia have been steadily improving their CX quality over the past two years.
This year's top brand, Maybank, saw an improvement in its CX performance as it recorded 21 positive interactions for every negative one,...
New research from OpenText reveals the extent to which the pandemic has changed customers’ expectations of brands, and the increasingly important role of a streamlined digital experience post-COVID.
The new data – from a survey of 1,000 Singaporean respondents – reveals that 71% of...
As consumers alter their retail behaviour due to the pandemic, companies have increasingly turned to digital marketing as a means to reach out to their customers. Digital Marketing skills have grown in importance as the top competency required for business viability, as voted by half of employers...
Many of the macroeconomic headwinds which created turbulent operating environments for businesses in 2022 are forecasted to persist, with rising inflation, volatile monetary policies, supply chain disruptions and political conflict continuing to impact growth, certainty and stability.
In its recent Regional Economic Outlook Report...
