Emerging from the doldrums of the previous years, business leaders appear upbeat about the potential for growth and innovation in the year ahead. Artificial Intelligence (AI) has emerged as a common theme in this year’s predictions, be they enthusiastic or cautionary. Here are a range of predictions in technology...
Infobip has identified five common frauds impacting mobile users in the messaging ecosystem, explaining the security challenges enterprises and mobile network operators (MNOs) face in the application-to-person (A2P) messaging ecosystem.
The company also explains its role as a co-guardian of the A2P ecosystem with MNOs, helping protect brands and mobile users...
The consumer tech and durables industry in Asia Pacific is experiencing a transformative phase, driven by fast evolving market trends and shifting consumer behaviour. Despite facing economic headwinds, the region continues to maintain its status as a global hub for technological innovation and development.
Based on the latest GfK Market...
Salesforce has released its State of Data and Analytics report with key trends from over 10,000 analytics, IT, and business leaders across 18 countries, including 600 from Singapore.
The report highlights trends impacting data leaders including strategies used to navigate rapid advancements in artificial intelligence (AI), challenges organisations face in realising the...
Forrester's 2023 Singapore Banking Customer Experience Index (CX Index™) reveals an overall decline in CX quality amongst multichannel banks, resulting in mixed results and a reshuffle of the rankings.
According to this year's CX Index rankings, Citibank and DBS Bank improved their CX scores; Standard Chartered, OCBC Bank, and United Overseas...
HealthMetrics is a cloud enterprise platform for companies to manage their employees' healthcare benefits holistically. Through the ability to automate healthcare management processes in a scalable manner, they are able to offer their clients more control over their workflows, real-time administrative capabilities, and data analytics for planning (cost and...
Imagine eagerly awaiting your recent order from Shopee. But when the estimated delivery day arrives, there's no sign of it. Frustration sets in and you are contacting their customer service helpline for answers and a solution. But instead of a direct answer to your problems, what follows is a...
Ascent Solutions Pte Ltd is a Singaporean industrial Internet of Things (IoT) track-and-trace solutions provider established in 2010. Today it has expanded to help businesses across the world attain accountability and traceability over valuable cargoes in the forms of assets, persons, and vehicles.
While traditional methods for managing sales data...
An International Data Corporation (IDC) report titled "How Do Experiential Value Streams Contribute to Customer Success? " highlights that amidst looming recession fears shared by nearly half of Asia/Pacific including Japan (APJ) organizations, customer experience (CX) stands as a top priority, largely immune to budget cuts and essential for investment...
Maxi-Cash has introduced of HAILEY K, a “cutting-edge AI muse”. In a bold move towards embracing digital transformation and infusing AI into its overarching brand strategy, Maxi-Cash presents HAILEY K as the herald of sustainability in consuming preloved luxury and the advocate of 916/999 Gold, by educating younger contemporaries...
