MoEngage has revealed the results of a survey focused on consumers' expectations of how brands leverage personalization to interact with them. The report, The Personalization Pulse Check Report 2023, polled 2,000 consumers across North America to learn more about the kinds of messages customers expect to receive from their favorite brands,...
Singaporean consumers cite delivery and payment issues as top concerns when shopping online, but retailers could be doing more to address these concerns, according to a recent survey by payments and commerce automation platform Primer. Conducted online in May 2023 across 300 retail business decision...
Consumers in Singapore visit more than five (5.4) online retailers on average before deciding where to buy, according to a new 'Singapore Retail Trends' report commissioned by Amazon. The report also found that over two-thirds (68.3%) of Singaporean shoppers look both online and in-store...
Veritas Technologies has announced new research that indicates half of consumers (49%) think it's the responsibility of the organizations that store their information online to delete it when it's no longer needed. They're also prepared to vote with their feet if businesses don't cut back on...
Authenticity is now a key new driver for revenue and loyalty among global shoppers as the trend for more mindful consumption continues, research from Asendia reveals.Original research of over 8,000 global shoppers in Asendia's 'How To Sell Direct In The Age Of The Conflicted Shopper' Report showed more than two...
Research from Infobip reveals the growing trend towards conversational experiences for customer communications. The data, from 449 billion communications interactions on Infobip's platform across 2022, shows the rapid growth of interactions on chat apps such as WhatsApp Business Platform and social media channels such as...
Storyblok has released research which reveals that many businesses misunderstand what consumers want out of online shopping. The survey of 6,000 consumers and 500 business leaders at medium-sized e-commerce companies across the US and Europe shows 77% of companies believe features such as chatbots enhance the customer experience, whereas...
Managing peaks in today's digital economy continues as a top priority for supply chains worldwide. The latest peak season has come to an end, but growing consumer expectations require flexible fulfillment strategies at any time. The Körber Supply Chain Benchmarking Report reinforces the mission-critical role of...
Founded in 1973, Pet Lovers Centre started with the aim of providing customers with everything they need to pamper their pets. In 1999, they opened their first themed “The Pet Safari” store to bring the best pet products and services together under one roof.
The APAC edition of Meltwater’s State of Social Media 2023 report found that businesses in the region are increasing their social media investments amid economic uncertainties.  According to the study, 3 in 5 marketers and communication professionals in APAC regard social media as more...