An International Data Corporation (IDC) report titled "How Do Experiential Value Streams Contribute to Customer Success? " highlights that amidst looming recession fears shared by nearly half of Asia/Pacific including Japan (APJ) organizations, customer experience (CX) stands as a top priority, largely immune to budget cuts and essential...
Stay-home measures implemented across the ASEAN region didn’t stop users from shopping. Some estimates noted that e-commerce takings in Southeast Asia soared 96 percent compared with the same period last year, for the week that ended on May 11. From online marketplaces to livestream sales, retailers have...
To achieve growth and success past 2030, businesses must start to understand the living, shopping, and financial habits of Gen Z or Zoomers (consumers aged between 16 and 24) now - and accept that they are very different from previous generations. This demographic, who...
On 4 April 2020, Enterprise Singapore (ESG) announced the Food Delivery Booster Package to support F&B businesses to diversify operations through food delivery. Under the first phase of the roll out, ESG funds five percentage points of the commission cost charged by three food delivery platforms –...
Storyblok has released research which reveals that many businesses misunderstand what consumers want out of online shopping. The survey of 6,000 consumers and 500 business leaders at medium-sized e-commerce companies across the US and Europe shows 77% of companies believe features such as chatbots enhance the customer experience, whereas...
Design Orchard, an initiative by Enterprise Singapore, JTC and Singapore Tourism Board (STB) will bring over 60 local brands together on Orchard Road and enhance the precinct. Located at the junction of Orchard Road and Cairnhill Road, the 2.5-storey development comprises a retail showcase on the first level, incubation...
hoolah has announced a regional partnership with Jumper.ai to offer merchants across Singapore, Malaysia, and Hong Kong a BNPL solution accessible through social and chat networks. Through this partnership, merchants have can offer hoolah’s Buy Now Pay Later solution to their customers regardless of platform...
Lummo, formerly BukuKas, is expanding its offerings to help entrepreneurs from MSMEs in Indonesia and Southeast Asia manage digital channels more efficiently, create close direct relationships, and build brand presence online. To this end they are collaborating with MoEngage to enable their online direct-to-consumer...
While every entrepreneur dreams of making it big, finding truly ground breaking ideas, complementary partners, and the right approach to the market isn’t always an easy task. In this two part feature, SMEhorizon speaks with Dharmesh Shah, Co-founder and CTO of HubSpot. Together...
GoDaddy Inc. has released the survey findings from its GoDaddy 2023 Data Observatory. The GoDaddy survey studies the current state of small businesses internationally, with Singapore included in the results for the APAC region. The first set of results is focused on how entrepreneurs and small business...