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The online shopper survey "Global Online Shopper Survey 2023" by DHL eCommerce has found that 94% of the e-commerce shoppers in Asia Pacific will abandon their shopping carts if they were not offered their preferred delivery options. This includes different delivery locations, the ability...
Emerging from the doldrums of the previous years, business leaders appear upbeat about the potential for growth and innovation in the year ahead. Artificial Intelligence (AI) has emerged as a common theme in this year’s predictions, be they enthusiastic or cautionary. Here are a range of predictions...
Infobip has identified five common frauds impacting mobile users in the messaging ecosystem, explaining the security challenges enterprises and mobile network operators (MNOs) face in the application-to-person (A2P) messaging ecosystem. The company also explains its role as a co-guardian of the A2P ecosystem with MNOs,...
The consumer tech and durables industry in Asia Pacific is experiencing a transformative phase, driven by fast evolving market trends and shifting consumer behaviour. Despite facing economic headwinds, the region continues to maintain its status as a global hub for technological innovation and development.
Salesforce has released its State of Data and Analytics report with key trends from over 10,000 analytics, IT, and business leaders across 18 countries, including 600 from Singapore. The report highlights trends impacting data leaders including strategies used to navigate rapid advancements in artificial intelligence (AI),...
Forrester's 2023 Singapore Banking Customer Experience Index (CX Index™) reveals an overall decline in CX quality amongst multichannel banks, resulting in mixed results and a reshuffle of the rankings. According to this year's CX Index rankings, Citibank and DBS Bank improved their CX scores; Standard...
HealthMetrics is a cloud enterprise platform for companies to manage their employees' healthcare benefits holistically. Through the ability to automate healthcare management processes in a scalable manner, they are able to offer their clients more control over their workflows, real-time administrative capabilities, and data analytics for planning...
Imagine eagerly awaiting your recent order from Shopee. But when the estimated delivery day arrives, there's no sign of it. Frustration sets in and you are contacting their customer service helpline for answers and a solution. But instead of a direct answer to your problems, what follows...
Ascent Solutions Pte Ltd is a Singaporean industrial Internet of Things (IoT) track-and-trace solutions provider established in 2010. Today it has expanded to help businesses across the world attain accountability and traceability over valuable cargoes in the forms of assets, persons, and vehicles. While...
An International Data Corporation (IDC) report titled "How Do Experiential Value Streams Contribute to Customer Success? " highlights that amidst looming recession fears shared by nearly half of Asia/Pacific including Japan (APJ) organizations, customer experience (CX) stands as a top priority, largely immune to budget cuts and essential...