Authenticity is now a key new driver for revenue and loyalty among global shoppers as the trend for more mindful consumption continues, research from Asendia reveals.Original research of over 8,000 global shoppers in Asendia's 'How To Sell Direct In The Age Of The Conflicted Shopper' Report showed more than two thirds (67%)...
eBay has unveiled its study on online businesses across the six Southeast Asian markets of Indonesia, Malaysia, the Philippines, Singapore, Thailand, and Vietnam.
The "Southeast Asia Small Online Business Trade Report 2022" ("Report") highlights how small and medium-sized enterprises (SMEs) in these countries are using the eBay e-commerce marketplace to successfully sell to international markets every year, adding...
Singapore’s rollout of vaccinations and the permission for more employees to return to their workplaces give cautious hope that a sense of normalcy may return. However, the accelerated pace of digital transformation and other changes wrought by the pandemic shows no sign of abating.
Reflecting this, DPM Heng has outlined...
Digitalisation has brought convenience and connectivity, but it has also raised expectations and tested consumers’ patience. According to research from Twilio, Singapore consumers are the most digitally impatient in the Asia Pacific & Japan (APJ) region.
The study, titled “Decoding Digital Patience: Are Asia Pacific’s Digital Users Losing Their Cool?”,...
Singaporeans spent more than 30 million hours on hold to address a customer service complaint or issue, according to research, by ServiceNow. The average person in Singapore spent approximately two full working days (equivalent to 16.1 hours) on hold last year equivalent to a staggering loss of $1.24 billion (SGD)...
Singapore SMEs are looking to invest in business transformation despite expectations of a soft economic environment outlook in the next six months, together with lower turnover and profitability.
The SBF-DP SME Index (the Index) has seen a dip from 50.7 to 50.4 this quarter, indicating an easing of business sentiment...
Maxi-Cash has introduced of HAILEY K, a “cutting-edge AI muse”. In a bold move towards embracing digital transformation and infusing AI into its overarching brand strategy, Maxi-Cash presents HAILEY K as the herald of sustainability in consuming preloved luxury and the advocate of 916/999 Gold, by educating younger contemporaries...
Research by Qualtrics reveals how consumer behaviour and expectations are changing in Singapore, and the new experiences businesses should provide to meet the needs of consumers today and in the future.
The study from the Qualtrics Experience Management (XM) Institute, "2021 Consumer Trends in APAC", examined the perspectives of 1,000 consumers in Singapore....
Founded in 1973, Pet Lovers Centre started with the aim of providing customers with everything they need to pamper their pets. In 1999, they opened their first themed “The Pet Safari” store to bring the best pet products and services together under one roof.
Today, the brand’s maroon logo is...
Singaporeans’ social media app of choice is messaging platform, WhatsApp. While Instagram is the world’s ‘favourite’ social media app, WhatsApp takes the top spot in Singapore for both favourite (27.2 percent) and most used social media platform (74.7 percent) with local users clocking an average of 978 sessions per...
