Retail

In today’s digital world, customer service expectations are evolving at such a fast pace. Fast response times, round-the-clock availability and omni channel service sits high on the wish list of today’s consumers when asked about customer service expectations.  According to the latest e-Conomy SEA Report, Southeast Asia...

New research from OpenText has revealed that nearly half (45%) of Singaporean consumers would never buy from a brand again if it was accused of working with unethical suppliers. Instead, they would look to find an alternative brand that engages in responsible sourcing. The...

Research from Manhattan Associates has revealed how online returns processes are shaping the perceptions of Australian retailers, with 66% of Australian shoppers stating they had a less than satisfactory experience with online returns in the past year. Of those shoppers surveyed, 46% said they now have...

As Singapore exits Phase 2 Heightened Alert (P2HA), about 35% of micro and small enterprises in Singapore’s F&B and retail sectors indicated that their earnings have dropped by more than half since the start of P2HA. This is marginally better than last year’s Circuit...

Razer Merchant Services has partnered with KK SUPER MART to enable Razer Cash for online Shopee purchases, in an effort to encourage e-commerce participation among the unbanked segments of Malaysians. Razer Cash is a payment option that e-commerce customers can utilize to make cash payments...

Deliverect has announced global research which revealed that more people are purchasing takeaway or delivery orders today than they were before the recent increase in cost of living. The survey, which was commissioned by Deliverect and conducted by Censuswide, found that 57.34% of consumers...

Having had enough of being over-charged for poor quality durians, dealing with dishonest durian vendors, and eating in hot and unhygienic conditions, durian lover Jay Lee founded Kungfu Durian with a mission to provide quality durians, at reasonable and transparent prices, in a comfortable ambience.

Enterprise Singapore (ESG) launched the E-Commerce Booster Package on 2 April. This supports SME retailers with little or no e-commerce experience in starting their business transformation by selling online. The Package supports 90% of the cost for retailers to on-board e-commerce platforms for domestic...

Fashion and lifestyle e-commerce platform, ZALORA, has announced that it will be launching its first E-Commerce Booster Package in partnership with Enterprise Singapore, to help local Small-and-Medium-sized Enterprises (SMEs) and sellers diversify and scale their operations online. The E-Commerce Booster Package was first introduced...

E-commerce is here to stay, as shopping from home becomes the new normal in the COVID-19 pandemic. According to the Global Ecommerce Update 2021 by eMarketer, Retail e-commerce sales grew by 27.6% in 2020 globally, with sellers going global with their brands on platforms like eBay. But...