Research by Qualtrics reveals how consumer behaviour and expectations are changing in Singapore, and the new experiences businesses should provide to meet the needs of consumers today and in the future. The study from the Qualtrics Experience Management (XM) Institute, "2021 Consumer Trends in APAC", examined the...
Maybank has announced that it has integrated its online Sama-Sama Lokal marketplace into its MAE banking app to further assist Small and Medium-sized F&B Enterprises (F&B SMEs) in Malaysia, such as local hawkers and home-based businesses, to market their food offerings to its retail customers.
A study of over 3,300 buyers and 2,100 sellers across Malaysia by online marketplace platform Shopee on its users, examines the impact Malaysians are making on the economy through their continued online shopping behaviours. The Celebrating the Heart of Malaysia on E-Commerce marketplace survey from...
Digital scams are everywhere in our daily lives. Whether at home, the workplace or on the go, we're inundated by phone, text and email with offers for "free gifts" and traps to "act now" to supply personal information before a vital service gets cut off. And this...
As Singapore gradually emerges from the circuit breaker measures implemented to curb the spread of COVID-19, many businesses are looking forward to resuming operations. However, things will not return exactly to how they were before. These two months in an unprecedented situation in Singapore...
The Fair Tenancy Pro Tem Committee was formed in June 2020 to strengthen collaboration between landlords and tenants, with the intent to address long-standing tenancy issues for the retail, food & beverage (F&B), and lifestyle sectors, and establish industry norms on tenancy practices and terms.Chaired by Mr...
WorldFirst and Alibaba.com have entered a partnership to help Singapore’s small and medium-sized enterprises (SMEs) bolster their digital presence and expand their sales internationally, overcoming the constraints brought by the COVID-19 pandemic.  WorldFirst will become Alibaba.com’s official channel partner in Singapore, helping local sellers...
An abundance of information and options are causing confusion in the customer journey. Indeed, choice overload is blamed by the 80% of people who have difficulty of making purchase decisions blame choice overload as the culprit. As consumers, we all need help sometimes making sense of...
eCommerce is becoming an indispensable part of every business. As the digital landscape continues to evolve, the number of eCommerce users is predicted to grow to 4.3 million users by 2027. However, despite its undeniable perks, many heartland retailers are still struggling to take...
The online shopper survey "Global Online Shopper Survey 2023" by DHL eCommerce has found that 94% of the e-commerce shoppers in Asia Pacific will abandon their shopping carts if they were not offered their preferred delivery options. This includes different delivery locations, the ability...