One in two Singapore consumers (51 per cent) said they prefer to shop at local businesses to help them recover from the business fallout from COVID-19, according to the UOB ASEAN Consumer Sentiment Study. The study findings come as one in two local businesses have reported revenue...
As Singapore exits Phase 2 Heightened Alert (P2HA), about 35% of micro and small enterprises in Singapore’s F&B and retail sectors indicated that their earnings have dropped by more than half since the start of P2HA. This is marginally better than last year’s Circuit...
Small and medium-sized businesses (SMBs) in Singapore have had to pivot from their traditional brick-and-mortar operations and move online in the face of COVID-19 disruptions. Aided by global payment systems, some have managed to thrive and expand their reach overseas. 25% of online SMBs...
A whitepaper released by Ascential Digital Commerce highlights the rapid growth of ecommerce sales across Southeast Asia (SEA) and explores the opportunities and challenges consumer brands face as ecommerce becomes the number one driver of retail strategy in the region.   Navigate Retail 5.0 in...
MoEngage has revealed the results of a survey focused on consumers' expectations of how brands leverage personalization to interact with them. The report, The Personalization Pulse Check Report 2023, polled 2,000 consumers across North America to learn more about the kinds of messages customers expect to receive from their favorite brands,...
Enterprise Singapore (ESG) rolled out the Food Delivery Booster Package on 4 April 2020. This supports F&B businesses in transforming their business models and meet the needs of digitally-connected consumers. The package will help to reduce the business costs of selling on three key...
In today’s digital world, customer service expectations are evolving at such a fast pace. Fast response times, round-the-clock availability and omni channel service sits high on the wish list of today’s consumers when asked about customer service expectations.  According to the latest e-Conomy SEA Report, Southeast Asia...
While the pandemic has presented unprecedented challenges and disruption to the global business environment, it has also opened up possibilities for companies that position themselves to seize them. Key to weathering the disruptions and realising growth plans are strong and agile financial foundations. One...
NatureBond is a company founded by Singaporean parents offering baby and maternity products to its customers. Inspired by their experiences becoming new parents, the company’s founders, Jeffrey Chua and Xu Qiuling took a keen interest in baby products and have set their sights on building a global...
A Shopee study explored the impact of Malaysian influencers on informing Malaysians' purchase decisions online. Its marketplace study examined the motivational structures of 2,459 buyers, consisting of Gen-Z (40%), Millennials (36%), Generation X (17%) and Baby Boomers (7%), in following influencers.Five in ten of Malaysians relate most to...