Retail

Bank DBS Indonesia’s research team recently conducted a survey involving more than 500 respondents in Java, including Jakarta and several small regions outside Java, entitled “Indonesia Consumption Basket”. The survey found that the number of e-commerce customers in Indonesia rose to 66% after the COVID-19 pandemic...

OCBC Bank has seen a surge in the use of PayNow by its small and medium enterprise (SME) customers, among whom seven of every 10 have registered for the funds transfer service. The volume of PayNow transactions by the bank’s SME customers in the first 10 months...

The pandemic has made online florist sales boom in 2020, even as the social distancing measures in place have caused overall sales in physical stores to drastically plummet. "Shortly after the pandemic came in full force, we projected that our sales would slump to...

The F&B industry was hit especially hard by the emergence of COVID-19, with the down turning economy, lockdown measures and dine-in restrictions leading to the sector reporting a year-on-year loss of almost 30 percent at the end of Q3. Recently, however, the F&B sector has seen an...

COVID-19 has seen consumers across the world ditch cash and in-person shopping in favour of online spending, according a Standard Chartered global survey. Almost two-thirds of survey respondents (64 per cent) agree that COVID-19 has made them more positive about online shopping, but they are also more...

One in two Singapore consumers (51 per cent) said they prefer to shop at local businesses to help them recover from the business fallout from COVID-19, according to the UOB ASEAN Consumer Sentiment Study. The study findings come as one in two local businesses have reported revenue...

Nearly four in five (78%) consumers in Singapore will be shopping for the holidays this year despite the pandemic, according to the 2020 Visa Back to Business Study, Holiday Edition. With more than half (56%) planning to shop at local retailers, small and medium-sized...

The COVID-19 pandemic has forced organizations to accelerate the shift to digital-first in their customers-related initiatives – from customer engagement to transactions and experiences. In fact, according to the IDC COVID-19 Impact Survey , 47% of senior executives in the region expect that their customer engagement model...

As the COVID-19 outbreak continues to impact businesses, one important lesson is to adapt through quick thinking and workarounds. This has been experienced by mc.2, a brand with a strong reputation for its smart blinds and curtains in Singapore, which caters to both homeowners and business space...

As measures implemented in cities worldwide to curb the spread of COVID-19 restrict the movement of consumers, delivery services for both food, groceries and other essential items become more appealing, and even vital. Japan is no exception: according to Statista, the online food delivery...