Retail

Singapore’s rollout of vaccinations and the permission for more employees to return to their workplaces give cautious hope that a sense of normalcy may return. However, the accelerated pace of digital transformation and other changes wrought by the pandemic shows no sign of abating.

New precinct-level digital initiatives and an SME Centre have been launched to help Chinatown businesses grow their business by attracting more visitors, with dedicated efforts to target the younger and digitally-savvy crowd. New Digital Initiatives COVID-19 has impacted Singapore’s tourism businesses...

A new public-private trial to test the use of autonomous robots in providing on-demand deliveries is underway in Punggol. The trial will pave the way for wider use of autonomous robot “couriers” in making on-demand deliveries to consumers. Consumers will enjoy more convenience and...

Payoneer Inc., a global payment and commerce-enabling platform, has announced a multifaceted relationship with Mastercard. Beginning with the Payoneer Digital Purchasing Mastercard, targeted at SMBs, eCommerce sellers and freelancers worldwide, Payoneer and Mastercard will work closely to better meet the needs of the B2B market. This...

In today’s digital world, customer service expectations are evolving at such a fast pace. Fast response times, round-the-clock availability and omni channel service sits high on the wish list of today’s consumers when asked about customer service expectations.  According to the latest e-Conomy SEA Report, Southeast Asia...

The Singapore Tourism Board (STB) and KrisShop, Singapore Airlines’ flagship retailer, have announced a three-year partnership to jointly market home-grown brands and grow their e-commerce reach, as well as create seamless experiences for their local and international customers. Joint marketing campaigns and e-commerce expansion

Just how much of the global service industry will be left standing by the time COVID-19 is brought under control is anybody's guess. In the U.S., an industry association said restaurants across the country were on track to lose US$240 billion in revenues by the end of 2020.

As the one-year mark of the COVID-19 pandemic approaches and digital payments play a larger role in daily life around the world, there will be no reverse gear on consumer behavior as we head into 2021. In the third edition of its global research study,...

Among the five ASEAN countries covered in the UOB ASEAN Consumer Sentiment Study, which aims to provide a better understanding of ASEAN consumers at a time when the region is undergoing deep social and economic transformation, Singapore saw the second highest share of consumers (70 per cent)...

Digital payments have received an unambiguous boost in Singapore, prompted largely by changes to shopping behaviour during the pandemic, according to the results of the UOB ASEAN Consumer Sentiment Study. Seven in 10 consumers here said that since the onset of the COVID-19 virus,...